The most important advantage to using a billing agency, however, is our ability to see issues on a mass scale. We don’t have to worry “Is this denial issuing happening to just me?” because we do billing for many providers, we know whether issues are provider-specific or payor-specific and we can react accordingly. We see trends in the healthcare industry and we try to keep our providers up-to-date on those trends by sending our newsletters and mass e-mails. If we hear about several providers in an area receiving raises from an insurance company in the area, we’ll let you know and we’ll suggest that you seek the same increase in reimbursement. Your success is our success and we use the wide variety of information we have to help ensure your success.
FAQ | Accuracy. Efficiency. Integrity. Admin
Yes, EEP has a minimal start-up fee to cover the cost of the administrative expense of the initial set-up with our clearinghouse and our software.
EEP’s mission is to form a partnership with your practice. Our goal is to provide a streamlined efficiency in your therapy practice which allows you to focus your attention to your patients – not paperwork. The end result is also an increase in “cash flow”. Our strategic focus is not to sell you a “cash flow” opportunity, but rather a way to more positively expand your practice and help as many patients as possible.
Yes, we are able to accommodate any and all billing variations. We understand the differences in billing some patients.
We have two cycles of invoicing for our services. We invoice on the 1st of the month and the 15th of the month.
Yes, we have done this for many providers. If you provide us an unpaid claim listing, we can work the previous claims to try to get them paid.
Our software keeps all personal healthcare information (PHI) secure and, if needed, accessible to our clients. We have the ability to run reports that will assist with audits for commercial, federal and state payors. We’ve had clients that have been through aduits before and never had an issue. We also keep EOBs on file in a searchable database but do recommend that you keep your own copies.
There are many advantages to using a billing agency. We do not go on vacation and we provide the training to our employees ourselves. You don’t have to worry about the holidays and whether your cashflow will decrease because your biller is on vacation for two weeks. You don’t have to worry about a biller leaving your practice, leaving you with no one to ensure you get paid, and a new person to train on processes you might not be completely versed in.
When can I contact EEP for an issue I have? EEP is open 9 to 5 Monday thru Friday. We are available by e-mail or phone. We will always make sure to get back to you within 24 hours on issues you e-mail or leave us a message about, if you were not able to reach us immediately by phone.
EEP sends out billing one time a week for each client.