Welcome To Edwards Electronic Processing (EEP)

Edwards Electronic Processing (EEP) is a Central Florida based Medical Billing Agency. Located in Orlando, we have provided billing solutions to many practices–from independents to large groups–for over 25 years. EEP’s main focus is client satisfaction and we strive to make sure that our clients get great, personal service. Some of our clients have stayed with EEP for the whole 25 years!

EEP started out billing for local therapy providers, specifically Physical, Speech and Occupational Therapies. We’ve built a lot of our practice on serving therapy providers in the Central Florida area. However, we also specialize in several other areas and have experience billing Applied Behavior Analysis, Personal Injury Protection (Auto and Workman’s Comp), Mental Health, Eval and Management, and several others. We’ve adapted to many billing situations and are happy to work around you.

Who Is EEP

EEP provides its billing services to more than 100 practices, ranging from small individual therapists to large multi-provider practices. EEP has been in business since 1991 and has seen, experienced, and adapted to all of the health insurance changes that have affected the industry for the past 25 years. We strive to keep our providers informed and try to experience the changes with them. We send out informative newsletters, visit offices to consult on best practices, and deal directly with the insurance companies on the provider’s behalf.

EEP chose its name to refer to “Electronic Processing” because we were a billing agency that provided electronic billing at a time when many providers were still billing on paper. We’ve strived to maintain that level of innovation and efficiency as we’ve grown. We understand that efficient processes aided by technology will lead to the fastest possible payment to our providers.

EEP has learned in its 25 years that our clients are the key to our success and we make sure through our service and response time that they know how important they are to us. We’ve seen many clients that were able to grow with the help of our services and hope that we can see the same efficiencies work for your practice.

EEP wants to form a partnership with each and every one of our clients. We have a constant open-door policy and want our clients to come to us about any and all questions they have. We understand the tiresome work required to get paid by some medical insurances and we are completely ready and willing to do the work for you.

We work to ensure you get paid on every claim possible. We understand that you getting paid is key to your continued success and our continued partnership. We have individuals at EEP who work solely on A/R and maintaining your account, working any problem claims consistently and not writing off any issues without informing you first. We will not give up at the first level appeal and will take it as far as we can.

We work closely with owners, therapists, and office staff to build our relationship and make the process as easy and smooth as possible for your staff and the patients.

We feel the advantage of an outsourced billing agency is the 24/7 support we are able to offer you.  EEP doesn’t close for the holidays or go on vacation and there will always be someone available at our office to consistently bill your claims and consistently answer your questions. We feel our dedication and reliability will be hugely beneficial to your success as a company.

EEP’s focus is on accuracy, efficiency, and integrity. We make sure that the claims that leave our office are accurate. We strive to use efficient, innovative processes that help both your company and ours. And we strive to place emphasis on integrity and honesty. When we make mistakes, we’ll let you know. And we’ll fix them completely and fully. We will always be honest with our clients and make sure that is the cornerstone of our relationship.

Meet Our Team

Stephen Edwards
Stephen EdwardsOwner | President
Stephen Edwards started Edwards Electronic Processing 25 years ago with his wife Roxanne. Prior to working at EEP Stephen was in retail management for 10 years. His last position in retail was a District Manager with Phar-Mor Drugs. Stephen’s district consisted of 14 stores with annual sales of over $120 million. Stephen has been managing EEP for over 15 years and has increased sales over 10% every year. Stephen has worked in every aspect of the billing agency. This has given him an understanding of all aspects billing and the ability to consult with EEP’s clients on a real world level. Stephen keeps the focus of EEP on customer service and accuracy. Stephen has lived in Orlando for 35 years and enjoys spending time with his children and grandchildren.
Roxanne Edwards
Roxanne EdwardsOwner | Founder
Roxanne has worked with EEP from the inception of the company in 1991. Her expertise lies in credentialing and understanding the business aspects of therapy practices. She specializes in Accounts Receivables and Audit preparation. Among her other duties include: Electronic and Paper Billing, Developing Client Satisfaction Strategies, and Developing Scheduling and Organization Strategies. Prior to EEP Roxanne worked for CNA insurance company, her responsibilities there included distributions and quality control. When Roxanne is not working she enjoys baking, boating and spending time with her family!
Jessie Solognier
Jessie SolognierAccounts Manager
Jessie Solognier has worked for Edwards Electronic Processing in various positions since 2006. She is a lifelong resident of Orlando, Florida. She has extensive experience in medical billing and medical claims processing and now currently works as an Account Manager at EEP. Jessie earned her bachelor’s degree from the University of Central Florida with honors. She specializes in maintaining efficient processes at EEP through new technology and organization. In her free-time, she enjoys volunteering and assisting with a local cat rescue in Central Florida.
Christine Daigler, CPC
Christine Daigler, CPCAccounts Manager
Christine Daigler, CPC, has worked for Edwards Electronic Processing since July 2013 as an account manager. She has an Associate’s degree in Medical Assisting/Medical Office Administration & has been a Certified Professional Coder since 1995. She has 23 years of experience in the Medical Billing/Coding fields. Prior to joining EEP, she worked in management roles for the past 20 years overseeing the Billing/Coding departments for a hospital, multispecialty clinic, and private practice settings. In her spare time, Chris enjoys distance running, yoga, and spending time with husband and dog.